Privacy Policy

Mavioo Toys India Pvt. Ltd. (“Mavioo”, “we”, “us”, or “our”) operates the website mavioo.in. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

We collect information you provide directly when you:

• Create an account or place an order
• Sign up for our newsletter or promotions
• Contact our support team
• Submit a review or feedback

This includes your name, email address, phone number, shipping and billing address, and payment information (processed securely via Razorpay — we do not store card details).

We also automatically collect certain information when you visit our site, including your IP address, browser type, pages visited, and referring URLs via cookies and analytics tools.

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and delivery notifications
• Respond to your queries and provide customer support
• Send promotional emails and offers (you may opt out at any time)
• Improve our website, products, and services
• Detect and prevent fraudulent transactions
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Logistics partners (Shiprocket, Delhivery, etc.) to fulfill and deliver your orders
• Payment processors (Razorpay) to securely process transactions
• Analytics providers (Google Analytics) to understand site usage
• Legal authorities if required by law or to protect our rights

All third-party service providers are contractually obligated to keep your information confidential.

We use cookies and similar tracking technologies to enhance your browsing experience, remember your cart, and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some site functionality, such as maintaining your shopping cart.

We implement industry-standard security measures including 256-bit SSL encryption to protect your data during transmission. Payment information is handled exclusively through Razorpay’s PCI-DSS compliant infrastructure and is never stored on our servers.

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of marketing communications at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at privacy@mavioo.in.

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised “Last Updated” date. We encourage you to review this policy periodically. Continued use of the website after changes constitutes acceptance of the updated policy.